Anastasia Engineer, a Conflict Resolution and Boundaries Specialist, will introduce the main strategies for conflict resolution and how to successfully use them in theworkplace.The following topics will be covered:• 5 conflict resolution strategies• Reflective listening techniques for better understanding• The use of I-statements to promote effective communication

The following topics will be covered in this free webinar:• Using social media to benefit your job search• Which social media platform you should use• Creating professional profiles

The following topics will be covered:• Purpose of a resume• Three main types of resumes• Benefits of a great cover letter• Resume and cover letter do’s and don’ts

The following topics will be covered:•Employment Standards in Ontario•Health and safety•Workplace injury•Workplace violence and harassment•Filing a claim•Government resources and benefits